Return Policy
1. Introduction
Gun Shack LLC d/b/a Gun Shack, is dedicated to
providing exemplary customer service. The Return Policy allows us to maintain
balance
between our incredibly priced products with a hassle-free returns system.
2. Return Policy for Firearms and Ammunition
Purchased firearms and ammunition cannot be returned under any
circumstance. If an
incorrect item was delivered, please contact us immediately to address the
matter.
3. Return Policy for Non-Firearm and Ammunition
All returns for non-firearm and ammunition must be made within 10 days of
receipt of
the product. Returns will not be accepted after 10 days of receipt. If we
shipped an item
in error, we will provide a prepaid return shipping label. All other returns
will be shipped
at your expense. Returned products must have original packaging intact and be
free
from any damage, wear and tear, or any other obvious signs of use. If the
criteria are
not met the products will be returned to you and a refund will not be issued.
We do not
charge a restocking fee for returned items. If a product is eligible for return
you will
receive the refund as Gun Shack store credit, however if the returned product
is
due to an error by us the order may be refunded back to the method of payment.
Original shipping charges are not eligible for a refund unless we made an error
in
fulfilling your order. Unless otherwise noted, all products sold are new and
unused. If
you discover an item that appears used or has a manufacturing defect, please
contact
the manufacturer directly to resolve the issue.
4. How To Return an Item
- If we made an error with your order, please contact us to initiate your free return.
- For all other return reasons:
Mail returns to:
Gun Shack
ATTN: Returns
15241 Bandera Rd
Helotes, TX 78023
4. Information
If you have any questions or require additional information related to our
return
practices, please contact us at support@gunshack.com